Shipping policy

Order Confirmation

Once your order has been successfully placed, you will receive a confirmation email including your order number and selected shipping method.

Please ensure that your shipping address is accurate at checkout. We are unable to modify or redirect shipments once they have been dispatched.

Production Timeline

All CHOUCHOU pieces are made to order.

Production takes approximately up to two (2) weeks from the date of purchase unless otherwise stated on the product page.

Once your piece has completed production, it will be prepared for shipment within 1–2 business days.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Carriers

We ship worldwide using trusted carriers including:

  • Swiss Post

  • DHL Express

All orders are shipped with tracking.

For security purposes, high-value shipments may require a signature upon delivery.

Estimated Delivery Times

Delivery timeframes below begin after the production period and represent estimated transit times only.

Switzerland (Domestic)

Standard (Swiss Post)
Estimated delivery: 1–2 business days

Express
Estimated delivery: Next business day

Europe (EU Countries)

Standard Tracked (Swiss Post)
Estimated delivery: 3–7 business days

Express (Swiss Post Express or DHL Express)
Estimated delivery: 1–3 business days

United Kingdom

Standard Tracked (Swiss Post)
Estimated delivery: 4–8 business days

DHL Express
Estimated delivery: 1–3 business days

United States & Canada

Standard Tracked (Swiss Post)
Estimated delivery: 5–10 business days

DHL Express
Estimated delivery: 2–4 business days

Middle East (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman)

Standard Tracked (Swiss Post)
Estimated delivery: 5–10 business days

DHL Express
Estimated delivery: 2–4 business days

Australia & New Zealand

Standard Tracked (Swiss Post)
Estimated delivery: 7–14 business days

DHL Express
Estimated delivery: 3–5 business days

Rest of the World

Estimated delivery:
7–14 business days (standard)
2–5 business days (express via DHL)

Customs, Duties & Taxes

International shipments may be subject to import duties, VAT, or local taxes imposed by the destination country. These charges are the responsibility of the customer unless explicitly stated otherwise.

We do not control customs procedures and are not responsible for customs-related delays.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If a package is returned due to incorrect information, reshipping costs will be the responsibility of the customer.

Delays & Liability

Once an order has been handed over to the carrier, responsibility transfers to the courier service.

We are not liable for delays caused by:

  • Courier service interruptions

  • Customs processing

  • Force majeure events

If a parcel is marked as delivered by the carrier but cannot be located, customers must contact the courier directly to initiate an investigation. We will assist where possible but cannot guarantee reimbursement for packages confirmed as delivered by the carrier.